Effective Date: March 23, 2026
Last Updated: March 23, 2026
This Refund Policy explains when you can and cannot receive a refund for credit pack purchases on tryfilewise.com. We've kept it short and direct.
Once a credit pack has been purchased and credits have been applied to your account and used to rename files, those credits are non-refundable. Because credits are consumed at the time of processing, we are unable to issue refunds for credits that have already been used.
If you purchased a credit pack and have not yet used any of the credits from that purchase, you may request a refund within 7 days of the purchase date. To be eligible:
To request a refund under this policy, contact us at info@sixsevenllc.com with your account email and a description of your purchase. We'll confirm eligibility and process your refund promptly.
If your payment was charged but credits were not applied to your account, that is an error we want to fix. Please contact us at info@sixsevenllc.com with your account email and the date of the transaction. We will investigate and either apply the missing credits or issue a full refund, depending on what happened.
If you accidentally purchased the same credit pack twice in a single session, contact us within 7 days and we will review the situation. If credits from the duplicate purchase are unused, we will issue a refund for the duplicate charge.
For any refund request or payment issue, reach us at:
Sixseven LLC
info@sixsevenllc.com
We aim to respond to all refund inquiries within 2 business days.